Frequently Asked Questions

Are you licensed and insured?
Yes! All professional movers who cross interstate lines must be registered with the U.S. Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA). We comply with all federal and state regulations and are fully licensed for both in-state and out-of-state moves:

IM-FL 2984
DOT – 3098103

At Reliable Movers, we offer standard insurance valuation and as well as replacement-cost insurance upon request. If you need help choosing between these options, we’d be happy to explain their differences and let you make the best choice for your specific move. We often recommend a 3rd party insurance vendor to properly cover the replacement cost of your goods. Our preferred 3rd party vendor for additional coverage is Bakers International insurance.

Are you a moving broker? Do you use subcontractors?
Reliable Movers is not a moving broker; we are an independently-owned business that vets, hires, and stands behind our own in-house moving professionals. Instead of relying on questionable subcontractors, we work with individuals we know and trust. We have an affinity for hiring veterans and offer services in Spanish, Russian, French, Hebrew in addition to English.

Keeping things in-house is what helps us control service and the successful outcome of every move. Being independently-owned also gives us the flexibility to offer the exact moving solutions you need at the best price possible. You can pick and choose from our full-service offerings so you get all the service you need without paying for those you don’t.

How do I move out of my condo or apartment? Does my building require a certificate of insurance form?
Moving out of or in to a high-rise building has its own special challenges, as high-density communities tend to have a lot of rules to keep everything working smoothly. Luckily our movers have the skills, training, and experience needed to coordinate a move of any size and complexity – including apartments and condos!

Ask your building if a Certificate of insurance form may be required. Many buildings or apartment complexes do require this form be provided by the moving company prior to allowing a tenant to move in or out. Our staff typically provides COI forms or Waiver of subrogation forms within 24 hours of your request. You can submit all COI requests anytime to info@reliablemovers.com

Do you provide moving services in other languages?
Yes! Members of our office staff and moving crew are multilingual. We offer services in Russian, Spanish, French, Hebrew, and English. We’d love to help you in whichever language you feel most comfortable to assist during any part of the move.

Who do I contact with questions?
We can be reached anytime during normal business hours at (561) 440-2821 or any general questions can be submitted anytime at Info@reliablemovers.com. We typically respond to all requests within 1 business day. You can also contact us through our website.

Moving Day

Who needs to be present during the move?

Someone must be present at both the origin and destination locations. This does not mean that the customer must always be present, A POA (power of attorney) is always an option if you are not able to be at the location. The power of attorney is required to sign shipping documents and may also be required to pay for the services on the order. If you do need a POA we recommend a friend or close family member to be present on your behalf.

What forms do I need to receive on moving day for out-of-state moves.

On the day of pick up, the moving foreman will provide shipping documents for your order. These documents typically consist of the following.

  • Bill of lading
  • Inventory sheets
  • Valuation of coverage
  • Claims Instructions
  • Post-contract service sheet

On the day of delivery these forms will also be provided to verify all the items have arrived properly. The driver will conduct a final walk-through to clean up debris and re-check to ensure all the items that may have been disassembled are properly put back together.

What is a delivery window?

We follow industry best practices and will give you an expected delivery window (of several days) based on your shipment weight, mileage, and final destination. Your goods will be delivered sometime within that window.